[Editors note: The following is a journal entry addressing specific questions provided by the CPM course instructor Wendy Holden and John Swannack for module 3.4.]
Given the readings, the three parts of the case Express Transit, and the class work for and discussion in the course "Organizational Culture and Leading Change:
What would you do next if you were Martin Jiles? Describe his next steps, particularly in light of the culture of Express transit and its experience/record in managing and leading important changes.
Key component #1. Say thank you. Acknowledge and appreciate the work that the committee did. I found the report was well written and diplomatic. It also did well at exposing a number of the underlying problem that were in the articles, but may not have been apparent to all the players at the time.
